FREQUENTLY ASKED QUESTIONS


  • Please place your order through the Studio Luddite website, or contact us via email at sales@StudioLuddite.com.

  • We are pleased to offer members of the trade volume based pricing and tax exempt purchasing.

    Apply to the program to receive our trade price list. All trade orders are done directly with our customer service team.

    Please note: We reserve the right to make all membership decisions at our discretion. We do not offer Trade approval for retail or e-commerce businesses who are interested in wholesaling our products. Please make sure all fields are filled out to enable submission.

  • In stock products will ship within 1-2 weeks

    Custom Orders require a 50% non-refundable deposit. Goods will be ready to ship within the lead time specified.

    Lead times begin with the receipt of payment and confirmed details.

    Finished products will ship when your order is paid in full. Inquiries can be sent to sales@studioluddite.com

  • Please refer to our return policy.

  • BRASS

    Dust gently with a duster or soft rag.

    Do not use brass cleaners as it could damage the finish..

    LEATHER

    Dust gently with a duster or soft rag

    STONE

    Dust gently with a duster or soft rag

    GLASS

    Dust gently with a duster or soft rag. Do not scrub glass or place them in the dishwasher

  • All pendants include additional rods for height adjustment; each box contains (x3) 12” and (x1) 6” drop stems.

  • All Studio Luddite hard-wired fixtures are UL certified.

  • Studio Luddite fixtures come with a 2-year warranty, guaranteeing quality and performance for our valued customers. against mechanical defects.

    Purchase with confidence, knowing your satisfaction is our priority.

    Studio Luddite will repair or replace defective components or finished products.

    We are not responsible for the following:

    -Damage caused by improper cleaning methods or solutions.

    -Damage caused by improper handling on installation or assembly by the customer agent.

    -Damage caused by exposure to improper environment.

    -Any costs of installation removal or re-installation.

    -Restoration

    -Any parts purchased separate from our products.

  • Damages must be documented and reported within 10 business days of delivery, while goods are still at initial delivery location.

    Studio Luddite is not responsible for repair or replacement of damages reported after this time.

    If damage has occurred in shipping, all packaging must be retained by receiver. Failure to do so may invalidate any claim.

  • Schedule your visit to our Manhattan Studio.

    Please contact info@StudioLuddite.com